Privacy policy

Effective Date: October 1, 2016
Last Updated: September 5, 2025

Hello Sunshine LLC (“Company,” “we,” “our,” or “us”), operating the brand Northwood Calliger, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (calliger.com), purchase our products, or communicate with us through phone, text, or email.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email address, phone number, shipping/billing address.
  • Order Information: payment details, purchase history, order status.
  • Technical Information: IP address, browser type, device identifiers.
  • Communication Records: emails, phone calls, and text messages exchanged with our support team.

2. How We Use Your Information

We use your information for purposes such as:

  • Fulfilling and shipping product orders.
  • Providing customer support, including phone, email, and SMS responses.
  • Sending service-related updates (e.g., order confirmations, shipping updates, support ticket updates).
  • Maintaining website security and functionality.
  • Complying with legal and regulatory obligations.

3. SMS/Text Messaging Policy (Required for Compliance)

When you provide your mobile number (at checkout, on our website forms, or by texting us directly), you consent to receive SMS messages from Northwood Calliger (operated by Hello Sunshine LLC) for customer support and service updates.

  • Program Description: Customer Care SMS program for order updates, warranty/returns assistance, and product support.
  • Message Originator: (858)333-6505
  • Message Frequency: Varies by case, typically 1–4 messages per support interaction.
  • Fees: Msg & data rates may apply.
  • Opt-In: By texting us at (858)333-6505, or submitting your number through calliger.com, you agree to receive service-related texts.
  • Opt-Out: Reply STOP to cancel at any time. You will receive a confirmation of your opt-out, and no further messages will be sent.
  • Help: Reply HELP for assistance, or contact us at support@calliger.com or call (858)333-6505.
  • Privacy: Your information will not be sold or shared with unaffiliated third parties for their marketing purposes.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, and IT providers who help us deliver products and services.
  • Legal/Compliance: When required by law, legal proceedings, or government requests.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard safeguards to protect your personal information, including encryption, secure servers, and restricted access to sensitive data.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal information we hold about you.
  • Request corrections or deletion of your personal data.
  • Opt out of communications (SMS, email, etc.).

7. Children’s Privacy

Our products and website are not directed to children under 13. We do not knowingly collect personal information from minors.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new “Last Updated” date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, you may contact us at:

Hello Sunshine LLC (Northwood Calliger)
11739 Digory Drive
South Jordan, UT 84009
Email: support@calliger.com
Phone: (858)333-6505